CUSTOMER SERVICE

If you are having problems placing an order or with an order you received please contact our 

Online Customer Service for assistance at coolbeadsofficial@gmail.com

Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.

 

ORDERING POLICY

All COOL BEADS jewelry is made to order and will take about a week to ship. Orders will not be produced until full payment is made. 

 

FREE SHIPPING POLICY

*FREE STANDARD SHIPPING when you spend over ¥5,000 JPY*

Please note that the 'Free Shipping' promotion is only available for orders shipping within Japan, and cannot be applied to international shipments. 

 

RETURNS & REFUNDS 

Unfortunately, we do not offer any returns or exchanges as all of our pieces are handcrafted after we receive orders. We ask that you review your order carefully. 

However, if your item arrives damaged, please contact coolbeadsofficial@gmail.com for further instructions.  

 

LOST OR STOLEN SHIPMENTS 

COOL BEADS OFFICIAL is not liable for lost or stolen packages. Please contact your mail courier to track down your package. When entering shipping info, please make sure your destination is accurate and reliable.